Please do remember that we are only providing the space here that connects users (such as you) with Service Providers and allows them to be introduced. We do not, ourselves, provide any cleaning services or other services of the type listed on the Site as being provided by Service Providers and any contract for the provision of those services is between you and the relevant Service Provider (and not us). It is up to the relevant Service Provider to perform any services you request through Cleaner Vibe (and, if requested by you, to provide any cleaning materials required) and you agree to comply with any terms of service that apply between you and the relevant Service Provider.
By signing up with us, you understand that you’re signing up with a separate contract with the service providers and it’s your responsibility to let them know about the services you need to get done.
We are neither committing to providing any specific number of cleaners coming to your residence nor committing to providing the same cleaners again if you book another cleaning service through us. If you want any specific number of cleaners visiting your residence, do let us know beforehand.
Please note that the service providers are not employed by us, we are not providing any guarantee of how they’re going to act, behave or omissions of any Service Providers you engage through Cleaner Vibe or the quality of the services they provide. If a Service Provider you connect through Cleaner Vibe causes any damage to your property while providing services to you, responsibility for such damage will rest with the Service Provider (and not with us).
If you have any complaint regarding the cleaning services provided by the cleaner (Service Provider), you must directly contact the Service Provider and resolve it. If you experience trouble getting the issue resolved, then you can contact us, and we’ll use our reasonable endeavors to try resolving the issue.
We are taking reasonable measures to ensure the suitability and the quality of the Service Providers we provide by interviewing them, doing their background checks, having their identity and address proof but we’re relying on the information provided by the third party and hence unable to provide any guarantee about it.
We also cannot guarantee that any Service Provider is suitable for your purposes, and you use Service Providers at your own risk, although we may remove a Service Provider from Cleaner Vibe based on any feedback you or other users provide in relation to that Service Provider if we deem it appropriate but are under no obligation to do so.
We assume no liability for damage or loss of items that are not secured in a proper manner, or previously damaged before cleaning. (Example: heavy pictures hanging from thumbtacks, or dings in furniture that were there before we cleaned). Further, we will assume no liability for damage or loss caused by the negligence of the customer.
If a key is provided to the Service Provider, please make sure your home is accessible to us. If your home is equipped with a security system, please ensure that you advise us of the entry code or have it disarmed.